SHIPMENT
D.Franklin ships worldwide, offering a fast and reliable shopping experience.
Order processing and delivery times
As soon as the purchase process is completed, we will proceed to ship the product using the logistics services that D.Franklin makes available to the customer. The estimated delivery time is detailed below:
Shipping rates
|
COUNTRY |
DELIVERY TIME * |
S&H COST |
|
Mainlad Spain, Balearic Islands and Mainland Portugal |
1-3 working days |
5.99 € |
|
Germany, Austria, Belgium, France, Netherlands, Italy, Luxembourg, Poland, Czech Republic, Sweden and Andorra |
3-10 working days |
6.99 € |
|
Japan, Turkey and India |
8-10 working days |
6.99 € |
|
Denmark, Greece, Hungary, Latvia, Lithuania, Norway, Slovakia, United Kingdom, Estonia and Finland |
3-10 working days |
7.99 € |
|
Ireland, Switzerland and Croatia |
5-15 working days |
8.99 € |
|
Bulgaria, Albania, Kosovo, Belarus, Malta, Cyprus, Montenegro, Bosnia & Herzegovina, Slovenia, Romania, Russia, Serbia, Moldova and North Macedonia |
5-15 working days |
9.99 € |
| Brazil | 7-15 working days | 6.99 € |
| Mexico, Chile and Colombia | 7-15 working days | 9.99 € |
|
Rest of the World |
7-15 working days | 20 € |
Note: Free shipping on orders over €59
The delivery time is calculated from the confirmation of the shipment.
Shipping Options
Shipping Options
At D.Franklin, we offer several shipping options to suit your needs:
-
Standard home delivery: Available for all countries.
-
Pickup Point Delivery: You can now choose to collect your order from a nearby pickup point. This service is available in the following countries:
-
Spain
-
Portugal
-
France
-
Germany
-
Italy
-
Belgium
-
Netherlands
-
Luxembourg
-
Austria
-
Poland
The cost for this service is the same as standard shipping:
-
€5.99 for orders within Spain and Portugal
-
€6.99 for the other listed European countries
-
*Note: Free shipping on orders over €59
You can select the pickup point option during the checkout process. Once your order is ready at the chosen location, you’ll receive a notification to pick it up.
Promotions and special periods
During sales or promotional campaigns such as Black Week, Cyberweek and Christmas, orders may experience slight delays in delivery times due to the high volume of orders.
Customs and International Shipping
Orders are shipped from Spain and may be subject to customs duties or tariffs determined by the destination country.
The customer is responsible for paying these charges and for collecting the order on time. Failure to do so may result in the package being held, abandoned, or destroyed.
In the event of voluntary non-collection or failure to pay duties and taxes, the order will not be refundable under any circumstances. In such cases, the brand is exempt from any obligation to refund or resend the order.
According to Directive 2011/83/EU of the European Parliament and the Spanish Civil Code (Articles 1.091, 1.254, 1.258, and 1.461), the right of withdrawal does not apply if the customer has not received the product due to reasons attributable to them, such as refusing delivery or failing to pay the required customs duties.
In any of these cases, shipping costs will not be refunded. If the order benefited from a free shipping promotion, the equivalent of the standard shipping costs for the destination country will be deducted from the amount to be refunded.
Receipt of orders
Any order showing evidence of having been damaged or tampered with must be rejected by the customer at the time of delivery.
If this is not possible, a claim must be filed with the final provider on the same day of receipt, or within a maximum of 24 hours, including photographs showing the condition of the parcel.
Without this documentation, the corresponding claim cannot be processed.
If at the time of delivery the packaging shows signs of tampering or visible damage, we recommend that you do not accept the order and notify us immediately by means of our Contact Form.
Delivery Incidents
If you have not received your order but it is recorded as delivered, please contact us within 7 days after the delivery date indicated by the carrier, to open an incident with the courier company.
Absent Receiver
If at the time of delivery there is an absence at the indicated address and the package cannot be delivered, our Courier Service will contact you in order to find an alternative delivery solution. If, even though alternative delivery solutions have been proposed, the package remains undeliverable on repeated occasions, it will be returned to our facilities and, once received, we will proceed to reimburse the product or products purchased.
